Help & Support
batji Frequently
Asked Questions
Everything you need to know about batji — from creating your account and depositing via bKash or Nagad, to cricket betting rules, bonus wagering, and responsible gaming tools for players in Bangladesh.
This FAQ page covers the most common questions batji players across Bangladesh ask — from registration and KYC verification to bKash and Nagad deposits, cricket betting markets, bonus wagering requirements, account security, and our responsible gaming tools. Browse by category using the links below or scroll through all 25 questions. If your question is not answered here, contact the batji support team at [email protected] — we respond within 1 hour, 24/7.
Section 1 of 5
Account & Registration
How do I create an account on batji?
Creating a batji account takes under two minutes. Visit batji.net, click the registration link, and fill in your username, email address, mobile number, date of birth, and password. You must confirm that you are 18 years or older and agree to the Terms and Conditions. Once submitted, a verification link is sent to your email — click it to activate your account and you are ready to deposit and play.
What documents do I need to verify my batji account?
batji requires standard KYC documents to verify your identity before processing withdrawals. Accepted documents include your Bangladesh National Identity Card (NID), a valid passport, or a certified birth certificate as proof of age and identity. You may also be asked to provide proof of your registered payment method — for example, a screenshot of your bKash or Nagad account registered under the same name. Verification is typically completed within 24 hours.
Can I open more than one account on batji?
No. batji strictly permits one account per player. Creating duplicate accounts using different email addresses, phone numbers, or payment methods is a violation of the batji Terms and Conditions and will result in the suspension of all associated accounts and forfeiture of balances. If you have forgotten your password or are having trouble logging in, contact [email protected] and the team will help you recover access to your existing account.
I forgot my batji password. How do I reset it?
Use the 'Forgot Password' link on the batji Login page to initiate a password reset. Enter your registered email address and batji will send you a reset link within a few minutes. Follow the link to set a new password. If you no longer have access to your registered email, contact [email protected] with your username and registered mobile number so the team can verify your identity and assist you manually.
How do I close my batji account permanently?
To permanently close your batji account, email [email protected] with the subject line 'Account Closure Request', including your registered username and email address. Any remaining balance will be processed for withdrawal to your original payment method before the account is closed. Note that if you are closing your account due to a gambling concern, batji also offers self-exclusion as a protective alternative — see the Responsible Gaming page for details.
Fast Registration
Open your batji account in under 2 minutes. Just your email, mobile number, and date of birth — you're ready to play.
KYC in 24 Hours
Submit your NID or passport and batji's verification team completes your KYC check within 24 hours, unlocking withdrawals.
One Account Policy
batji enforces a strict one-account-per-player rule to maintain fair play and platform integrity for all Bangladeshi players.
Section 2 of 5
Deposits & Withdrawals
How do I deposit money on batji using bKash?
To deposit via bKash on batji, log in to your account, go to the Deposit section, and select bKash as your payment method. Enter the amount you wish to deposit (minimum ৳200), follow the on-screen instructions to send the payment from your bKash app, and enter the transaction ID on the batji deposit page to confirm. bKash deposits on batji are processed instantly in most cases, and the funds appear in your batji wallet within a few minutes.
How long does a Nagad deposit take on batji?
Nagad deposits on batji are processed instantly and funds are credited to your account wallet within 1–5 minutes of a successful transaction. During peak hours or high platform traffic — such as live BPL or IPL matches — processing may occasionally take up to 15 minutes. If your deposit has not appeared after 30 minutes, contact the batji support team at [email protected] with your Nagad transaction ID and the team will resolve it promptly.
What is the minimum deposit amount on batji?
The minimum deposit amount on batji is ৳200 for mobile money methods including bKash, Nagad, Rocket, and Upay. For bank transfer deposits via Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, or Sonali Bank, the minimum deposit is ৳500. There is no upper limit on deposit amounts, though batji may request additional verification for large deposits in line with its KYC and responsible gaming obligations.
What is the minimum withdrawal amount on batji?
The minimum withdrawal amount on batji is ৳500 for all payment methods including bKash, Nagad, Rocket, Upay, and bank transfer. Your account must be fully KYC-verified before any withdrawal can be processed. Withdrawals to bKash and Nagad are typically completed within 1–4 hours; bank transfers may take 1–3 business days depending on the receiving bank. There are no withdrawal fees charged by batji, though your mobile money provider may apply standard transfer charges.
How long does a withdrawal from batji take?
Most batji withdrawals to bKash and Nagad are processed within 1–4 hours of approval. Rocket and Upay withdrawals typically take 2–6 hours. Bank transfers to Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and Sonali Bank take between 1–3 business days. All withdrawals require completed KYC verification and are subject to a standard review. Withdrawals submitted on Bangladeshi public holidays may experience slight delays but are processed as soon as the next business period begins.
Does batji charge any fees for deposits or withdrawals?
batji does not charge any platform fees for deposits or withdrawals. However, your mobile money provider (bKash, Nagad, Rocket, or Upay) or bank may apply their standard transaction charges when funds are transferred. These third-party charges are outside batji's control. To avoid unexpected deductions, check the current fee schedule for your preferred payment provider before initiating a transaction.
Can I use Rocket or Upay to deposit on batji?
Yes, both Rocket (Dutch-Bangla Bank Mobile Banking) and Upay are accepted deposit and withdrawal methods on batji. The process is the same as for bKash and Nagad — select your preferred method in the Deposit section, enter the amount, complete the transfer from your Rocket or Upay app, and submit the transaction ID on the batji deposit confirmation page. Minimum deposit via Rocket and Upay is ৳200.
Mobile Money First
Deposit and withdraw with bKash, Nagad, Rocket, and Upay — Bangladesh's most trusted mobile banking platforms, all supported by batji.
Bank Transfer
Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and Sonali Bank are all accepted for deposits and withdrawals on batji.
Fast Processing
bKash and Nagad withdrawals in 1–4 hours. No platform fees. All withdrawals reviewed and approved by the batji payments team 24/7.
Section 3 of 5
Games & Gameplay
How do I bet on cricket matches on batji?
To bet on cricket on batji, log in, navigate to the Cricket section, and browse the available matches — including BPL, IPL, T20 World Cup, ODI series, and Bangladesh Tigers fixtures. Select a match, choose your market (match winner, top batsman, total runs, live in-play odds, and more), enter your stake in BDT, and confirm the bet. Winnings are credited to your batji wallet as soon as the relevant result is settled, which is typically within minutes of the match outcome being confirmed.
What types of casino games are available on batji?
batji offers a broad selection of casino games including live dealer tables (Live Roulette, Live Baccarat, Live Blackjack, and Live Teen Patti powered by Evolution Gaming and Ezugi), video slots from Pragmatic Play, NetEnt, Microgaming, and Spribe, color prediction games, and crash games including Aviator. New game titles are added regularly. All games on batji are sourced from certified providers and use RNG (Random Number Generator) technology verified by independent testing laboratories.
Can I play batji games on my mobile phone?
Yes, batji is fully optimised for mobile play. The batji website is responsive and works on all modern Android and iOS smartphones and tablets without the need to download a separate app. Simply open batji.net in your mobile browser — Chrome, Safari, or Firefox all work well — log in, and access the full game library including cricket betting, live casino, slots, and color prediction directly from your phone. Mobile deposits via bKash and Nagad are also fully supported.
What is the return to player (RTP) rate for slots on batji?
The RTP (Return to Player) for slots on batji varies by game title and is set by the individual game provider. Most Pragmatic Play and NetEnt slots on batji have RTPs ranging from 95% to 97%, which is competitive with industry standards. The RTP for each specific slot title is displayed within the game's information or paytable screen. batji does not modify or alter RTPs set by certified game providers — all titles operate at the provider's official certified rates.
What betting markets are available for BPL matches on batji?
batji offers a comprehensive range of betting markets for Bangladesh Premier League (BPL) matches, including match winner, toss winner, top team batsman, total sixes in innings, method of first wicket, highest opening partnership, and live in-play odds that update ball-by-ball. Boosted odds on selected BPL fixtures are also available during the tournament season. Markets open as soon as team lineups are confirmed and close at the start of the relevant innings or delivery.
Cricket Betting
BPL, IPL, T20 World Cup, Bangladesh Tigers ODIs and Tests — all with in-play markets updated ball by ball on batji.
Certified Slots
All slot titles on batji come from certified providers with independently verified RTPs. No modified or unverified game files.
Mobile-Ready
No app download needed. batji runs smoothly in Chrome and Safari on any Android or iOS device across Bangladesh.
Section 4 of 5
Bonuses & Promotions
What is the welcome bonus on batji and how does it work?
batji offers a welcome bonus for newly registered players on their first qualifying deposit. The bonus amount and percentage are displayed on the active promotion page at the time of your deposit. Welcome bonus funds are subject to wagering requirements — you must wager the bonus amount a specified number of times before the winnings can be withdrawn as real cash. Full terms and wagering conditions for each bonus are detailed on the batji promotions page and in the Terms and Conditions.
What are wagering requirements and how do I complete them on batji?
Wagering requirements specify how many times you must bet bonus funds before they convert to withdrawable cash. For example, a ৳1,000 bonus with a 20x wagering requirement means you need to place ৳20,000 in total bets using the bonus before withdrawing winnings. On batji, eligible games for bonus wagering are listed in the promotion terms — slots typically contribute 100%, while live casino games may contribute a lower percentage. Progress toward meeting wagering requirements is tracked in your account dashboard.
Do bonuses on batji expire?
Yes, all bonuses on batji have an expiry date. Once a bonus is credited to your account, you have a defined period — usually 7 to 30 days depending on the specific promotion — to meet the wagering requirements. Any bonus funds or associated winnings that have not been unlocked by the expiry date are automatically removed from your account. Check the specific terms of each promotion at the time of claiming to confirm the applicable expiry window.
Are there special promotions for Eid or Pohela Boishakh on batji?
batji regularly runs seasonal promotions timed to major Bangladeshi events including Eid ul-Fitr, Eid ul-Adha, Pohela Boishakh (Bengali New Year), Victory Day, and Independence Day. These promotions may include deposit match bonuses, free spins on selected slot titles, boosted cricket odds during BPL or T20 World Cup tournaments, and loyalty reward multipliers. Seasonal promotions are announced in advance on the batji promotions page and via email to opted-in account holders. All seasonal bonus terms follow the same wagering and expiry structure as standard promotions.
Does batji have a loyalty or VIP rewards programme?
batji operates a tiered loyalty programme that rewards consistent play across all game categories — cricket betting, slots, live casino, and color prediction. Players accumulate loyalty points with every qualifying wager, and higher tiers unlock benefits including faster withdrawal processing, dedicated account management, higher deposit limits, and exclusive promotional offers. Details of the current loyalty tier structure and point thresholds are available in your batji account under the Rewards section.
Welcome Bonus
New batji players receive a welcome bonus on their first qualifying deposit. Bonus terms and wagering requirements are clearly stated before claiming.
Loyalty Rewards
Earn points on every wager and climb the batji loyalty tiers for faster withdrawals, higher limits, and exclusive seasonal offers.
Seasonal Promos
Special promotions for Eid, Pohela Boishakh, BPL season, and T20 World Cup — timed to events that matter to Bangladeshi players.
Section 5 of 5
Safety & Responsible Gaming
Is batji safe and secure to use?
batji uses industry-standard 256-bit SSL encryption to protect all data transmitted between your device and our servers. Your financial details — including bKash and Nagad account information — are never stored in plain text and are handled through secure, tokenised payment processing. Account access is protected by password authentication and optional two-factor verification. batji also employs automated fraud detection systems to monitor for unusual account activity and protect players from unauthorised access.
Is batji legal in Bangladesh?
batji operates under an international offshore gaming licence. Online gambling regulations in Bangladesh are legally ambiguous — there is no specific national law that explicitly criminalises individual online gambling participation by adults. Players are personally responsible for ensuring they comply with any local laws and regulations applicable in their area before creating an account or placing bets. batji does not make legal representations to players and recommends seeking independent advice if you are unsure of your local legal position.
What is the minimum age to play on batji?
The minimum age to register and play on batji is 18 years. This policy is enforced at registration through a mandatory age declaration and at withdrawal through KYC document verification. Any account found to be operated by an individual under 18 years of age will be immediately suspended, all balances will be reviewed, and winnings will be forfeited. batji takes its 18+ policy seriously and encourages parents and guardians to use device-level parental controls on shared mobile phones and computers.
How do I set deposit limits on my batji account?
You can set daily, weekly, or monthly deposit limits directly from your batji account by navigating to Account Settings and then Responsible Gaming. Enter your preferred limit amount in BDT and select the time period. Limit reductions take effect immediately, while limit increases are subject to a mandatory cooling-off period equal to the duration of the limit type. batji supports responsible gaming and will never penalise players for setting or reducing their deposit limits.
How do I self-exclude from batji if gambling is becoming a problem?
Self-exclusion can be applied via Account Settings under Responsible Gaming, or by emailing [email protected] with the subject line 'Self-Exclusion Request' including your username and preferred exclusion duration (minimum 6 months, up to permanent). Self-exclusion takes effect within 24 hours, blocking all logins, deposits, and marketing communications. Any balance in your account at the time of exclusion will be returned to your original payment method within 5 business days. For immediate account suspension, use the live chat feature inside your account.
How do I contact batji customer support?
batji customer support is available 24 hours a day, 7 days a week, including all Bangladeshi public holidays. The fastest way to reach the team is via the live chat feature inside your logged-in batji account. For non-urgent enquiries, email [email protected] with a clear description of your issue and your registered username. batji's support team operates in English and aims to respond to all email enquiries within 1 hour. There is no telephone support line — all support is handled via live chat and email.
256-bit SSL Security
All data on batji is protected by industry-standard SSL encryption. Payment details are tokenised and never stored in plain text.
Self-Exclusion Tool
Request a self-exclusion of 6 months to permanent via your account settings or by emailing the batji responsible gaming team.
24/7 Support
Live chat and email support available around the clock — including Eid, Victory Day, and all Bangladeshi public holidays.
Still Have Questions?
If you could not find the answer you were looking for in this FAQ, the batji support team is available 24/7 via live chat and email. You can also explore the batji casino and cricket betting sections, review our full Terms and Conditions, or visit the Responsible Gaming page to learn about the tools available to help you play safely. For adults aged 18 and above only.
Email Support
Write to the batji team at [email protected] — responses within 1 hour, 24 hours a day, 7 days a week.
Live Chat
The fastest way to get help. Log in to your batji account and open the live chat widget for an instant connection to a support agent.
Terms & Conditions
Read the full batji Terms & Conditions for complete policy details covering accounts, bonuses, deposits, and fair play.
Responsible Gaming
Visit the batji Responsible Gaming page to set deposit limits, request time-outs, or learn about self-exclusion options.