Data Protection & Privacy
batji Privacy
Policy
This Privacy Policy explains how batji collects, processes, stores, and protects the personal data of every player who accesses batji.net. We are committed to handling your information with care, transparency, and in accordance with internationally recognised data protection principles.
Last updated: 1 January 2026 | Version: 2.0 | Applies to: batji.net
Privacy at a Glance
Our Commitment to Your Privacy
Secure Data Storage
All personal data held by batji is stored on encrypted servers using industry-standard SSL/TLS protocols. Your account credentials, payment details, and identity documents are never stored in plain text.
No Unauthorised Sharing
batji does not sell, rent, or trade your personal data to third parties for marketing purposes. Data shared with partners is limited to what is strictly necessary for platform operations, payment processing, and regulatory compliance.
Your Rights Respected
Registered batji players have the right to access, correct, restrict, and request deletion of their personal data at any time. Submit a data request to our support team at [email protected] and we will respond within 30 days.
Transparent Cookie Use
batji uses essential, functional, and analytics cookies to deliver a reliable platform experience. This policy explains every category of cookie we use and how you can manage your preferences through your browser settings.
Defined Retention Periods
batji retains personal data only for as long as it is necessary to fulfil the purposes for which it was collected, including legal, regulatory, and anti-money laundering obligations. Data is securely deleted or anonymised upon expiry of the applicable retention period.
No Unsolicited Contact
batji will only contact you by email or SMS for account-related notifications, promotional offers you have opted into, and legally required communications. You may unsubscribe from marketing communications at any time through your account settings or by contacting support.
Section 1
Data We Collect
batji collects personal data from players through multiple channels, including account registration, payment processing, platform usage, customer support interactions, and technical systems such as cookies and server logs. The categories of personal data we collect, and the specific data points within each category, are set out in the table below. We collect only the data that is necessary for the purposes identified in Section 2 of this policy.
| Data Category | Specific Data Points | Collection Method |
|---|---|---|
| Identity Data | Full name, date of birth, gender, National Identity Card (NID) number, passport number, photograph | Registration form, KYC verification submission |
| Contact Data | Mobile phone number, email address, residential address (city, district) | Registration form, account settings update |
| Financial Data | bKash / Nagad / Rocket / Upay account number, bank account details, deposit and withdrawal history, transaction amounts in BDT | Payment portal, transaction processing |
| Account Data | Username, hashed password, account creation date, login history, session timestamps (BST), account status | Platform systems, security logs |
| Gaming Data | Bet history, game session records, wagering amounts, win/loss records, active bonus status, game preferences | Platform gaming engine, sportsbook system |
| Technical Data | IP address, device type, operating system, browser type and version, screen resolution, time zone (BST), referrer URL | Server logs, cookies, analytics tools |
| Communication Data | Live chat transcripts, support email correspondence, feedback submissions | Customer support platform |
| Marketing Preferences | Email marketing opt-in/opt-out status, SMS notification preferences, promotional communication history | Account settings, opt-in forms, unsubscribe actions |
Data We Do Not Collect
batji does not knowingly collect sensitive personal data beyond what is required for age and identity verification. Specifically, batji does not collect or process data relating to racial or ethnic origin, political opinions, religious beliefs, trade union membership, biometric data (other than photographs submitted for KYC), genetic data, or data concerning health conditions (except where voluntarily disclosed in the context of a responsible gaming support request). batji does not knowingly collect any personal data from individuals under the age of 18 years.
Section 2
How We Use Your Data
batji processes your personal data for the following purposes. Each purpose is supported by a legitimate legal basis for processing. We do not use your data for any purpose that is incompatible with the purposes listed below without first obtaining your explicit consent.
Account Management
We use your identity and contact data to create and maintain your batji player account, authenticate your identity on login, process password reset requests, communicate account status notifications, and manage account suspension or closure procedures. The legal basis for this processing is the performance of a contract between you and batji.
Payment Processing
We use your financial data to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and Bangladeshi bank transfer partners. Financial data is shared with the relevant payment provider only to the extent necessary to complete the requested transaction. The legal basis is performance of a contract and compliance with applicable financial regulations.
Identity Verification (KYC)
We process identity and contact data to verify your age (18+ requirement), confirm your identity, and meet our obligations under applicable anti-money laundering and know-your-customer standards. KYC verification may be triggered at registration, before processing a withdrawal, or at any point where batji reasonably suspects that account information may be inaccurate or that suspicious financial activity is occurring. The legal basis is legal obligation and legitimate interest.
Platform Delivery & Improvement
We use technical and gaming data to deliver a functional, secure, and personalised platform experience — including loading the correct game lobby, displaying your bet history, and applying your preferred language settings (English). We also use aggregated, anonymised analytics data to understand platform usage patterns and improve the batji gaming experience for all players. The legal basis is legitimate interest.
Responsible Gaming
We use gaming data and account data to monitor for patterns consistent with problem gambling behaviour, including unusually high deposit frequency, rapid escalation of bet sizes, and self-exclusion status checks. This monitoring is carried out as part of our responsible gaming commitment and is in the best interest of our players. The legal basis is legitimate interest and, where processing involves sensitive disclosures, explicit consent.
Marketing Communications
With your opt-in consent, we use your contact data and marketing preference data to send you personalised promotional offers, bonus notifications, seasonal campaign communications (e.g., BPL season promotions, Eid offers, Pohela Boishakh specials), and platform news. You may withdraw your consent to marketing communications at any time by updating your account preferences or contacting [email protected]. The legal basis is consent.
Fraud Prevention & Security
We use technical data, financial data, and gaming data to detect, investigate, and prevent fraudulent activity, money laundering, bonus abuse, multi-accounting, and other prohibited conduct as defined in the batji Terms & Conditions. The legal basis is legitimate interest and legal obligation.
Marketing Opt-Out
You can opt out of batji marketing communications at any time without affecting your access to the platform. Use any of these methods:
- Update your notification preferences in Account Settings
- Click the unsubscribe link in any marketing email
- Reply STOP to any batji SMS notification
- Contact [email protected] directly
Section 3
Data Sharing & Third Parties
batji does not sell, rent, or trade your personal data. We share personal data with third parties only where strictly necessary for the operation of the platform, the fulfilment of a transaction, the satisfaction of a legal obligation, or the protection of player safety. All third-party data processors engaged by batji are bound by data processing agreements that require them to handle personal data in accordance with equivalent data protection standards to those applied by batji. The categories of third parties with whom personal data may be shared are set out below.
Payment Processors
To process deposits and withdrawals, batji shares financial data (transaction amount, account reference) with the relevant payment provider. Supported providers include bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and Islami Bank. Each of these providers operates under its own privacy policy and is subject to applicable Bangladeshi financial regulations. batji shares only the minimum data required to complete each transaction.
Game Content Providers
Third-party game studios — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — may receive anonymised session identifiers and technical data (device type, IP region) to deliver their game content to your browser and to maintain fair play integrity. Game providers do not receive your full identity data, financial data, or contact information.
Identity Verification Services
To fulfil our KYC obligations, batji may share identity data (name, date of birth, NID/passport number, photograph) with third-party identity verification service providers. These providers use automated and manual review processes to confirm identity and age. All KYC providers engaged by batji operate under strict data confidentiality obligations.
Analytics & Technology Providers
batji uses third-party analytics tools to monitor platform performance, track aggregate usage patterns, and diagnose technical issues. These tools process anonymised and pseudonymised technical data (IP address, device type, session duration). They do not receive data that directly identifies you by name or financial account unless required for fraud detection purposes.
Regulatory & Law Enforcement Authorities
batji will disclose personal data to relevant regulatory authorities, law enforcement agencies, or courts of competent jurisdiction where required to do so by applicable law, court order, or valid regulatory demand. batji will notify affected players of such disclosure wherever legally permitted to do so.
Section 5
Data Retention & Storage
batji retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, to comply with applicable legal and regulatory obligations, and to resolve disputes or enforce agreements. The retention periods applied by batji for each data category are set out below. Upon expiry of the applicable retention period, personal data is securely deleted from batji's systems or, where deletion is not technically feasible, anonymised so that it can no longer be attributed to any individual player.
| Data Category | Retention Period | Reason for Retention |
|---|---|---|
| Identity & KYC Data | 5 years after account closure | Anti-money laundering regulatory requirements and dispute resolution obligations |
| Financial Transaction Data | 7 years after transaction date | Financial record-keeping obligations and potential regulatory audit requirements |
| Account & Login Data | Duration of account + 3 years after closure | Security investigations, fraud prevention, and player dispute resolution |
| Gaming & Betting History | Duration of account + 3 years after closure | Bonus dispute resolution, responsible gaming monitoring, and regulatory audit |
| Customer Support Records | 3 years after last interaction | Service quality review, dispute evidence, and compliance documentation |
| Marketing Preference Data | Until opt-out + 1 year | Demonstration of consent and opt-out compliance |
| Technical / Server Log Data | 90 days | Security monitoring, fraud detection, and platform performance analysis |
| Analytics Cookie Data | 13 months from last activity | Aggregate platform usage analysis and user experience improvement |
Data Storage Location
Personal data collected by batji is stored on secure servers hosted by reputable international cloud infrastructure providers. batji takes reasonable steps to ensure that all data storage facilities apply appropriate physical and technical security measures. In the event that personal data is transferred to or processed in a jurisdiction outside Bangladesh, batji ensures that equivalent data protection safeguards are in place through contractual data processing agreements with the relevant service providers.
Section 6
Security Measures
batji implements a comprehensive set of technical and organisational security measures designed to protect your personal data from unauthorised access, accidental loss, disclosure, alteration, or destruction. While no data transmission over the internet or electronic storage system can be guaranteed to be 100% secure, batji applies industry-standard protections consistent with the sensitivity of the data it processes. The key security measures applied by batji are described below.
SSL / TLS Encryption
All data transmitted between your browser and batji.net is protected by SSL/TLS encryption. Look for the padlock icon in your browser's address bar to confirm your connection is secured. We use a minimum of TLS 1.2 across all platform endpoints.
Password Hashing
batji never stores your password in plain text. All account passwords are processed using a strong one-way cryptographic hashing algorithm (bcrypt) with a unique salt per account. Even batji staff cannot retrieve your password — only a reset is possible.
Intrusion Detection
batji's technical infrastructure includes automated intrusion detection and prevention systems that monitor for anomalous access patterns, brute-force login attempts, and other indicators of malicious activity. Suspicious events trigger immediate automated responses and manual security review.
Access Controls
Access to personal data within batji's internal systems is restricted on a strict need-to-know basis. Staff members are granted the minimum level of data access required to perform their role. All internal data access is logged and subject to periodic review by batji's compliance team.
Regular Security Audits
batji conducts periodic internal and third-party security assessments of its platform infrastructure, data handling procedures, and access control policies. Identified vulnerabilities are remediated according to a risk-based prioritisation framework, with critical issues addressed as a matter of urgency.
Breach Response
In the event of a confirmed personal data breach affecting batji players, batji will assess the severity of the breach, take immediate steps to contain it, and notify affected players as quickly as practicable where the breach poses a significant risk to their rights or interests. Notifications will be sent to the email address registered on the affected account.
Section 7
Your Privacy Rights
As a registered batji player, you have a number of rights with respect to the personal data we hold about you. These rights are set out below. To exercise any of these rights, please contact the batji data support team at [email protected] with the subject line "Data Rights Request". We will acknowledge your request within 5 business days (BST) and provide a full response within 30 calendar days of receipt.
Right of Access
You have the right to request a copy of all personal data batji holds about you. We will provide this in a structured, commonly used format. One copy is provided free of charge; further copies may attract a reasonable administrative fee.
Right to Rectification
If any personal data batji holds about you is inaccurate or incomplete, you have the right to request that it be corrected or completed without undue delay. Identity corrections may require re-submission of KYC documents.
Right to Erasure
You may request that batji delete your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where processing is unlawful. This right is subject to overriding legal retention obligations.
Right to Restriction
You have the right to request that batji restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data you have contested is being verified, or while an objection to processing is being assessed.
Right to Data Portability
Where processing is based on your consent or on the performance of a contract, you have the right to receive your personal data in a structured, machine-readable format and to request that it be transmitted directly to another data controller where technically feasible.
Right to Object
You have the right to object to batji processing your personal data for direct marketing purposes at any time. You may also object to processing carried out on the basis of legitimate interest where you feel your individual rights and freedoms override batji's stated interest.
Right to Withdraw Consent
Where batji processes your data on the basis of your consent (e.g., for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal. Withdrawal does not affect your account access.
Right Against Automated Decisions
You have the right not to be subject to a decision based solely on automated processing — including profiling — where that decision produces a significant legal or similarly consequential effect on you. Request manual review by contacting [email protected].
Right to Lodge a Complaint
If you believe batji has handled your personal data unlawfully or has failed to honour your data rights, you have the right to lodge a complaint with the relevant supervisory authority or to seek redress through the applicable dispute resolution channel identified in your jurisdiction.
Section 8
Policy Updates & Contact
Changes to This Privacy Policy
batji reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, changes to applicable law or regulation, or improvements to our platform operations. When material changes are made to this policy, batji will notify registered players by email to the address associated with their account at least 7 days before the updated policy takes effect, wherever reasonably practicable. The "Last Updated" date shown at the top of this page will always reflect the date on which the most recent version of this Privacy Policy was published. Continued use of the batji platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy.
Minor vs. Material Changes
Minor editorial changes — such as corrections of typographical errors, clarifications of existing language that do not alter meaning, or updates to batji's contact details — may be made without advance notice. Material changes — such as introducing new categories of data collection, adding new third-party sharing arrangements, or altering the legal basis for processing — will always be communicated to registered players in advance of taking effect.
Contacting batji About Privacy
If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data batji holds about you, please contact our data support team using the details below. We aim to respond to all privacy-related enquiries within 5 business days (Bangladesh Standard Time, UTC+6) and to resolve substantive data rights requests within 30 calendar days of receipt.
Email: [email protected] (subject line: "Privacy Enquiry" or "Data Rights Request")
Response time: Within 5 business days (BST) for general enquiries; within 30 calendar days for formal data rights requests.
Languages supported: English (primary). Our support team handles privacy communications exclusively in English to ensure accuracy and consistency.
Operating hours: 24 hours a day, 7 days a week, including all Bangladeshi public holidays (Victory Day, Independence Day, Eid, Durga Puja, Pohela Boishakh, and others).
Privacy Contact Details
For all privacy-related enquiries, data rights requests, and complaints about batji's data handling practices, contact us at:
Please include your registered username and the nature of your request in your message to help us respond as efficiently as possible.
Ready to Play at batji?
Now that you have reviewed the batji Privacy Policy and understand how your data is protected, you are welcome to explore our full range of cricket betting, live casino, slots, and color prediction games. Fast bKash and Nagad deposits, SSL-secured accounts, and 24/7 English support. For adults aged 18 and above — please gamble responsibly.
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